Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Lead Shelter Program Assistant
Job Description

United Way of Weld County

ORGANIZATION OVERVIEW

United Way of Weld County builds powerful partnerships to bring about lasting community-wide change. With the support of United Way donors, volunteers and partners, together we are building a better Weld County, one where every household has the opportunity to succeed.

JOB OVERVIEW

The Housing Navigation Center Shelter is a physical location where those experiencing homelessness receive support and access to day and overnight shelter.

This position oversees two Shelter Program Assistant positions. Additionally, the Lead Shelter Program Assistant is responsible for brokering community housing solution resources with guests, conducting assessments, general administrative tasks, and maintaining cleanliness of the Center. The position maintains professional relationships and clear communication with guests receiving services and community agencies providing services. The position requires regular direct services and careful documentation in the Homeless Management Information System (HMIS).

KEY RESPONSIBILITIES

Leadership and Supervision

· Oversee day shelter operations

· Supervise, support, and lead the Shelter Program Assistant Team

· Provide backup coverage as needed

Position Specific

· Work with people experiencing homelessness during shelter hours to provide a welcoming shelter environment, ensuring guest and staff safety, and providing guests with appropriate resources

· Work closely with other agencies to coordinate care for guests

· Ensure daily services are entered into HMIS

· Maintain documentation in compliance with agency, state, and federal requirements, including HMIS data entry

· Complete intakes and assessments

· Utilize trauma-informed de-escalation techniques to address guest concerns and mitigate conflict

· Perform routine administrative tasks

· Maintain the cleanliness, organization, and professionalism of the Shelter

· Maintain good working relationships with neighboring businesses

· Perform inventory of shelter supplies and ordering as necessary

· Pick up food for shelter guests at Food Bank as needed

· Assist with regular operations as needed, including occasional evening hours to assist guests at the overnight shelter, and potential weekend hours in the event of expanded day shelter coverage due to extreme weather

United Way of Weld County General

• Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).

• Support fundraising efforts of United Way and activities that support United Way.

• Support United Way annual events, disaster response, and other activities as assigned.

• Participate in staff meetings and in service opportunities.

• Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.

• Other duties as assigned.

UNITED WAY WORLDWIDE CORE COMPETENCIES FOR ALL STAFF

· Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.

· Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.

· Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.

· Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

· Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

WORKING CONDITIONS

· Frequent walking and standing on concrete and tiled floors

· Brief periods of outdoor work

· Possible exposure to communicable diseases

· Handling of guest contraband items including paraphernalia and weapons with proper PPE and training.

ESSENTIAL SKILLS

· Self-motivated; proven excellent performance standards and quality of work

· Excellent customer service and phone skills

· Effective interpersonal communication skills including one-on-one conversations

· Satisfactory written communication skills

· Organizational skills, detail-oriented, attention to deadlines

· Ability to multi-task with constantly changing priorities and excellent follow-through

· Ability to work independently and as a team player

· Familiarity with Homeless Management Information System (HMIS), or comparable data tracking tool helpful

· Bi-lingual English/Spanish preferred

EDUCATION/EXPERIENCE REQUIREMENTS

· Associate's degree or 2 years’ equivalent experience providing homeless services, case management, social work, health/human services, public health, or related nonprofit field

· Experience and willingness to work with highly vulnerable individuals and/or people experiencing homelessness

· Supervisory experience preferred

POSITION STATUS

· Full-time (40 hours) non-exempt

· Work hours are 10am-6:30pm M-Th (with 1/2-hour unpaid lunch break); 10am-6pm Fridays

· Pay Range (H4) 18.21-20.50 per hour

o Plus hourly bilingual differential, if applicable

· Supervisory duties: 2-to-4 direct reports

· Reports to: Director of the Housing Navigation Center

· Eligible for remote work: No

· Background check required

BENEFITS

· The leave plan includes vacation, sick, parental leave, and short-term disability. Insurance options include voluntary medical, dental, vision, and supplemental insurance, as well as automatic life insurance, and an available FSA plan.

· The leave plan includes vacation, sick, parental leave, short-term disability, and at least 14 paid holidays.

· The retirement plan is open to all employees after one year, and the employer contribution is determined by the Board of Directors.

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

United Way of Weld County is an Equal Opportunity Employer and conducts its recruitment and hiring based solely upon job-related qualifications, without regard to race, color, religion, age, sex, national origin, sexual orientation, disability or veteran status.

Compensation: $18.21 - $20.50 per hour

At United Way we envision a community where people are cared for. Where people have what they need to live happy, fulfilling, and meaningful lives. A community where support networks are in place and, when they’re not, one where people can turn to a strong nonprofit network when they need help getting through an unexpected challenge. We want a community that has engaged citizens and businesses. One where people can confidently give back – whether through volunteering or donating – and know that their time and money will go towards doing the most good.

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Can you tell me a little about any experience you have working with vulnerable populations?*

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Our shelter operates as a low barrier shelter. Are you comfortable working in that type of environment?*

Assisting with regular operations as needed, including occasional evening hours to assist guests at the overnight shelter, and potential weekend hours in the event of expanded day shelter coverage due to extreme weather may be required at times. Can you meet these scheduling requirements for this position?*

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Benefits

United Way of Weld County offers so many amazing perks and benefits

Full-time: Medical

• Medical - HMO & HSA • FSA - Dependent Care & Health Care • Dental • Vision • Optional plans through Aflac Insurance • Employer paid life and accidental insurance

Full-time: Leave

• 13 or more paid holidays • Vacation leave accrues at 160 hours per year starting after 3 months of employment • Sick leave accrues approximately 69.3 hours per year and starts to accrue immediately • Leave from bereavement and jury duty as needed • FAMLI leave – plus additional coverage depending on length of service

Part-Time: Leave

• 13 or more paid holidays • Vacation leave accrues at a prorated rate: 20 hours accrues approximately at 80 hours per year starting after 3 months of employment, 30 hours accrues approximately at 120 hours per year starting after 3 months of employment • Sick leave accrues at a prorated rate: 20 hours accrues approximately 34 hours per year and starts to accrue immediately, 30 hours accrues approximately 52 hours per year and starts to accrue immediately • Leave for bereavement and jury duty as needed • FAMLI leave – plus additional coverage depending on length of service

Other Amazing Benefits

• 401 (k) Retirement Plan - plus an annual employee contribution up to 5% • DEI Inclusive Organization • Competitive wages • Discounts through ADP • Flexible work from home arrangements for most office positions • Family Friendly Workplace • Certified Healthy Workplace • Countless volunteer opportunities in a wide variety of areas • Downtown Greeley Parking Permit • Team gatherings • Professional development and education • A diverse group of colleagues who are passionate about our work and care about our community • All the benefits of working with United Way Worldwide, including educational and development opportunities

Employee Assistance Program

Counseling Services • Financial Information and Resources: Managing a budget, Retirement, Tax questions, Getting out of debt, Saving for college • Health Care Navigation Services: One-on-one review of your health concerns, Preparation for upcoming doctor’s visit/lab work/tests/surgeries, Answers regarding diagnosis and treatment options • Legal Support and Resources: Debt and bankruptcy, Guardianship, Power of attorney, Divorce, Buying a home • Virtual Therapy Counseling Services: Job pressures, Relationship/marital conflicts, Stress, anxiety and depression, Work school disagreements, Substance abuse

Compensation

At United Way of Weld County, we believe in fairness and equity in our hiring process. We recognize that negotiating pay can create inequality, as it often rewards the best negotiators rather than the most qualified candidates. To ensure consistency and eliminate this bias, our salary bands are based on education and experience, and we do not negotiate salary once an offer is made. The only exceptions to the offer will be based on new, relevant information regarding experience or education. Due to budget constraints, we are unable to offer compensation outside of the posted salary range. Please consider this when applying.